Terms of Service respectful communication

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**Desert Lark Marketing (DLM) Terms of Service Overview**

By signing up for DLM’s affordable social media management services, you confirm that you have read and understood the terms and conditions outlined on www.desertlarkmarketing.com.

**1. Collaboration & Communication**

1. **Service Delivery**: DLM aims to deliver top-notch services promptly. Each client is assigned an account manager for support. Effective collaboration requires timely, honest, and detailed feedback. Once you approve deliverables, no further revisions are allowed.

2. **Social Media Account Issues**: DLM cannot control third-party social media platform issues such as connection errors or password changes. We will address errors within our control, but for external issues, you must contact the respective platform's support.

3. **Scheduling & Posting**: DLM cannot schedule and post content until at least one platform is connected to our Scheduling Platform. If connections fail, you can manually post the content yourself. This service is complimentary, so no refunds are provided for related issues. We will strive to resolve technical problems.

4. **Support**: Due to our cost-effective model, support is available only through live chat or email—no phone calls.

5. **Client Delays After Signup**: Service begins once you provide all necessary materials. If you delay, no refunds will be given, but your payment will be converted to credits for future use. Billing dates will not be adjusted for client delays. We will create new content with each billing cycle, regardless of any delay in approval.

6. **Lack of Feedback or Approval**: Timely feedback or approval is expected. If delays cause posts to become outdated, they will not be replaced. If feedback is not received before the next charge, the new content will be created as scheduled. Revision requests cannot be made more than 30 days after content delivery.

7. **Respectful Communication**: Disrespectful behavior towards our team will result in immediate account cancellation without refunds.

8. **Best Practices**: Inform us immediately if you change your password. Regularly monitor your accounts to ensure successful posting. Provide clear feedback and communicate as you would with an in-house team. Silent periods followed by sudden cancellation requests are discouraged. Work with us to refine content to your satisfaction.

**2. Refund Policy**

By signing up, you agree that all services are non-refundable due to their personalized and digital nature. Our services are subscription-based and can be canceled month-to-month. Payments are for the creation of content based on your brief, not for guaranteed results.

- **No Refunds**: Refunds are not offered under any circumstances.

- **Connectivity Issues**: No refunds for posting and scheduling issues, but we will attempt to resolve technical problems.

- **Results & Performance**: We do not guarantee business results. Payments are for the creation of content, not performance outcomes.

**3. Desert Lark Marketing Obligations**

1. **Service Provision**: DLM provides services according to our policies and may reject clients for any reason.

2. **Policy Changes**: We may change rules, policies, procedures, pricing, and package inclusions at our discretion.

**4. Fees & Payment**

1. **Payment Terms**: Fees are payable in full, in advance. Monthly fees will be reoccurring in a subscription until canceled or modified. Unpaid charges result in service suspension.

2. **Refunds**: No refunds except in the case of DLM's material breach. Billing adjustments may be offered for DLM's mistakes.

3. **Cancellation**: Requires at least 7 days' notice before the next billing date. Prorated refunds are not provided for early cancellations.

4. **Content Approval**: Services continue regardless of client response. Unapproved content is automatically approved after one month.

5. **Account Monitoring**: Clients should spend 10 minutes monthly reviewing posts. DLM is not responsible for issues with posts older than one week.

6. **Advertising Permission**: Clients allow DLM to use their logos and social media links unless stated otherwise in writing.

7. **Resellers**: Must adhere to these terms and are responsible for client payments. No refunds for non-paying reseller clients.

8. **Disputes**: DLM will enforce terms vigorously.

**5. Warranty Disclaimers**

1. **No Refunds**: All sales are final. If DLM fails to deliver a post, credits will be provided.

2. **No Warranties**: DLM disclaims all warranties related to services and materials provided.

**6. Indemnity**

Clients indemnify DLM from any losses, damages, or liabilities arising from breaches of the agreement or claims related to intellectual property use.

**7. Social Media Account Issues**

Clients indemnify DLM from any issues with social media account suspensions, copyright issues, or other platform-related problems. Clients are responsible for content posted on their accounts.

**8. Limitation of Liability**

DLM's liability is limited to the amount paid for services in the previous month. We are not liable for indirect, consequential, or incidental damages.

**9. Miscellaneous**

This agreement constitutes the entire understanding between the parties and can only be amended in writing.

**10. Confidentiality Agreement (NDA)**

By agreeing to these terms, you acknowledge that you may share confidential information with DLM, which will be used solely for service delivery and kept secure. This confidentiality extends for two years post-service.

**11. Credit Card Disputes**

Charges are considered accurate unless disputed within 14 days. Disputes halt all credits and work. Winning a dispute does not absolve payment obligations, and unpaid amounts will be pursued legally.

Contact us for any questions or clarification on these terms.